Standard Processing and Shipping Timelines
When can I expect my order to ship?
We expect orders to ship within 2-6 business days given current policies and procedures to protect the health and safety of our fulfillment team. Once each package is out the door, you’ll automatically receive tracking information so you can keep an eye out for it. Once in transit, packages take 1-4 business days to arrive. We do not have control over carrier service disruptions or delays once shipped.
Plants and botanicals that are part of the same order may ship separately from different locations, so your order could arrive in multiple packages on slightly different timelines. You’ll receive order tracking information for each item once shipped.
Note: We carry an assortment of products from independent makers and brands that share our aesthetic, values, and vibe. These products ship directly from the third party vendor or artisan within 2-6 business days, unless noted otherwise on the product page.
What if I need to change my order?
If you need to make a change to your order please contact us as soon as possible. We process orders quickly but will do our best to address your request.
Can I get same day delivery?
We do not offer same day delivery for online orders.
If you are in New York City, Los Angeles, San Francisco, Chicago, Boston, California, Colorado or any other cities—our plant online shops are open for online store shopping, curbside pickup, and local delivery*. Please call us directly for details: locations & hours. *Applicable to online orders.
What are your shipping rates?
As you can imagine, a lot goes into ensuring happy, healthy plants arrive at your door!
– Orders under $75: $25 flat shipping fee
– Orders between $76–$150: $50 flat shipping fee
– Orders over $100: $75 flat shipping fee
Home Plant Store is committed to reducing its environmental footprint. Nearly all packages ship via carbon neutral shipping. This means we (not you) pay a contractual rate per package that ensures we offset our shipping footprint and reduce our annual emissions as a company.
Seeing a shipping charge that falls outside of the above range? Shipping rates may vary based on where your order is being shipped and time of year.
If I order more than one plant will they ship separately?
Items that are part of the same order may ship separately from different locations. Your order could arrive in multiple packages at slightly different times. Once each plant or botanical package is out the door, you’ll receive individual tracking information so you can keep an eye out for it.
Note: We carry an assortment of products from independent makers and brands that share our aesthetic, values, and vibe. These items ship directly from the vendor. You won’t receive tracking information for these items, but can contact our Customer Happiness team for support on all orders.
Where do you ship?
We currently ship within the contiguous US to all 48 states.
My order arrived damaged, what do I do?
We guarantee your plants will arrive in happy, healthy condition. If not, we replace them for free as part of our 30-Day Customer Happiness Guarantee. Reach out to us within 30 days of receiving your order so we can get a new shipment on its way to you. We require photos as proof of damage and to help us improve our packaging process.
You can also bring an online order into for a replacement. Inventory online and online-store differs, so we recommend calling your closest store in advance to ensure availability, or we can help you pick out an alternative plant.
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Tip: Sometimes plants just need a little TLC after being in transit. One of our plant care experts may coach you through how to overcome something cosmetic, such as bent leaves.
Do you ship during the winter?
Plants make people happy—especially in colder months! When the temps dip, we include heat packs so your plants stay warm and cozy in transit. This usually does the trick but we happily replace any plants that experience cold damage. Just let us know via live chat or our contact form. In certain instances, we may hold your order due to weather concerns—if this happens, our team will be in touch to keep you in the loop.
Find your dream plants
Plants make people happy.
“Plant Experts across a variety of plant care topics to inspire confidence in the next generation of plant parents. Welcome to Home Plant Store™.